Web Portal: Account Unlock Management for Admins

Direct Account Unlock Capability: Marketplace administrators can now view worker account lock status and unlock locked accounts directly through the WorkN admin portal, eliminating the need to submit support tickets for routine unlock requests.

Streamlined User Support: When workers struggle with password resets after being locked out (following 5 consecutive incorrect login attempts), administrators can quickly resolve access issues without external support intervention.

Immediate Resolution: Account unlock actions take effect immediately, allowing workers to regain access without waiting for support ticket processing or complex password reset procedures.

Failed Login Reset: When administrators unlock an account, the system automatically resets the failed login attempt counter to zero, fully restoring normal login functionality.

Why did we do this?

Reduced Support Burden: Previously, every locked account required a support ticket submission, creating delays for workers who needed immediate access and generating unnecessary support volume.

Operational Efficiency: Marketplace administrators are best positioned to verify worker identity and can resolve access issues immediately, rather than routing through external support channels.

Enhanced Service Delivery: Staffing firms can provide immediate resolution to their workers' login issues, maintaining better client relationships and reducing friction in the user experience.

How does this impact you?

Marketplace administrators can now see when worker accounts are locked and unlock them directly from the admin portal without submitting support tickets.

Workers who struggle with password resets can contact their staffing firm for immediate account unlock assistance, reducing downtime and frustration.

The unlock process automatically resets failed login attempts to zero, ensuring workers can log in normally after unlock.

Administrators maintain full control with both lock and unlock capabilities, providing flexibility for account management scenarios.

Availability/Impact

This feature is available to all WorkN customers with marketplace administrator access. Configuration and setup require a support ticket to be submitted for implementation. Once configured, administrators will see account lock status and unlock options directly in the worker management interface.