Worker Shift Cancelled

Overview

The worker shift cancellation event is sent after a worker's shift has been cancelled.

Event Parameters

For detailed information on the parameters that are common across all events, please refer to Parameters for All Events. The parameters listed here are specific to this event.

Parameter	Data Type	Description	Expected value
event_type	Integer	The ID representing the type of event.	19
provider_id	Integer	The unique ID of the WorkN Worker.
ext_employee_id	String	The ATS ID of the WorkN Worker.
job_id	integer	The unique ID of the WorkN Job.
job_instance	integer	WorkN Job Instance ID
request_id	Integer	The unique ID of the WorkN Service Request.
ext_order_id	string	The external order ID, if provided.
cancel_type	String	The reason for cancelation.	1, 4, 5, or 12 1 - Cancelled by Admin 4 - Cancelled by Requester 5 - Cancelled by Worker 12 - No Show
cancel_user_id	integer	The unique ID of the WorkN User that canceled the assignment.
ext_shift_id	String	ATS shift IDs that are being canceled.

Sample Event

{
  "mkt_id": 123,
  "event_datetime": "2025-04-04T14:30:00",
  "msg_id": "evt_12345abcde",
  "ext_customer_id": "cust_789",
  "ent_id": 456,
  "ext_branch_id": "branch_101",
  "branch_id": 202,
  "event_type": 19,
  "provider_id": 9876,
  "ext_employee_id": "emp_5432",
  "job_id": 5555,
  "job_instance": 1,
  "request_id": 8765,
  "ext_order_id": "order_7777",
  "cancel_type": "5",
  "canceler_user_id": 3333,
  "ext_shift_id": "shift_001"
}